At Rotuku.com, we are extremely proud of our commitment to protect your privacy. We value your trust in us. We work hard to earn your confidence so that you can enthusiastically use our services and recommend your friends and family to participate in dealing with us. Please read the following policy to understand how your personal information will be treated as you will be accessing the vendors’ privilege.
Rotuku.com Privacy Assurance
Rotuku.com promises that we will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. From time to time we may reveal general statistical information about our Web site and visitors, such as number of visitors, number and type of goods and services purchased, etc. Your trust and confidence are our highest priority.
Our use of your information
We use your personal information to facilitate the services you request. We do not sell, rent, trade or exchange any personally-identifying information of our Users. We may provide your collected information to our affiliates and service providers under contract (such as customer care, data analytics) to support the operation of the Website and our services.
We use your personal information to: resolve disputes; troubleshoot problems; help promote safe trading; collect fees owed; measure consumer interest in the services provided by us, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our User Agreement, and in general to improve the user experience and make it comparable to other e-commerce websites; and as otherwise described to you at the time of collection. In our efforts to continually improve our product and service offerings, we collect and analyze demographic, profile and usage data about our users' activity on our Site.
We use your personal information to improve our platform, improve the Site's content and product offerings, prevent or detect fraud or abuses of our website and tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Site.
Security of Your Personal Information
Rotuku.com ensures that all information collected will be safely and securely stored. We protect your personal information by allowing access to personal information only via passwords,maintaining technology products to prevent unauthorized computer access and securely destroying your personal information when it is no longer needed for our record retention purposes.
Disclosure of Personal Information
We will not share your information with any other organizations other than our corporate group and those third parties directly related to and necessary for the purchase of products, delivery of the same and purpose for which you have authorized. In exceptional circumstances, Rotuku.com may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or required by the law.
Accessing and Updating Your Personal Information
You can access and update your personal information anytime by accessing your account on Rotuku.com website
Complaints about breaches of privacy
If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact Customer Service.
This document is an electronic record in terms of Act 658, Electronic Commerce Act 2006 and rules made there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by Act 658, Electronic Commerce Act 2006. This electronic record is generated by a computer system and does not require any physical or digital signatures.
Your use of Rotuku Website including www.Rotuku.com including mobile application (hereinafter collectively referred to as the “Website") and its related sites, services and tools is governed by the terms and conditions as contained in this Agreement applicable to the Website and for other websites of Rotuku Sdn Bhd and our subsidiaries and international affiliates. This User Agreement for the Website shall come into effect on 00:00 hours, Standard Time 26th September, 2017 ("User Agreement"). Rotuku.com is an internet based portal operated by Rotuku Sdn Bhd; a company incorporated under Companies Act ,2016 having its registered office at Unit 7-1, Wisma Genting (New Wing), No. 28, Jalan Sultan Ismail, 50250, Kuala Lumpur, Malaysia. For the purpose of this User Agreement, Registered User / Guest User and wherever the context so require '"You", "Your" shall mean any natural or legal person who is accessing the Website, its contents and using the services offered on or through the Website and has agreed to become a member of the Website by providing Registration Data (as defined hereinafter) while registering on the Website as a Registered User / Guest User using the computer systems of the Website and accepted this electronic version / electronic record of the User Agreement and has allocated himself/herself a unique identification user name ("User ID" and "Password") to become a Registered User or has been identified as Guest User by providing phone number and email id. Further, reference to "we", "us", "our" and "Rotuku.com" shall mean Rotuku Sdn Bhd (Rotuku.com) and includes its associates, affiliates and subsidiary (ies).
The use of the Website is offered to you conditioned on Your ‘Acceptance’ of all the terms, conditions and notices contained in this User Agreement. Upon "Acceptance", this User Agreement shall be effective and binding upon you along with any amendments made by Rotuku at its sole discretion and posted on the Website and you shall not claim invalidity of this User Agreement merely on the grounds that this User Agreement is being concluded electronically. For the aforesaid purposes, 'Acceptance' shall mean Your affirmative action in clicking on 'check box' and on the 'continue button' as provided on the registration page or clicking on 'Buy Now' button while transacting as Guest User or any act which reflects Your use of the Website or the services provided by the Website or any such other actions that imply Your acceptance You hereby further agree that this User Agreement is being concluded and executed at Malaysia. Your use of the Website implies that you agree with the terms of the User Agreement. If you do not agree or are not willing to be bound by the terms and conditions of this User Agreement and Rules and Policies as displayed on the Website, please do not click on the "check box " and/or on the "continue" button and/or "Buy Now" button and do not seek to obtain access to or otherwise use the Website.
When you use any of the services provided by us through the Website, including but not limited to Product Reviews, Seller Reviews etc., you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this User Agreement and shall be considered as part and parcel of this User Agreement. We reserve the right, at our sole discretion, to change, modify, add or remove portions of the User Agreement, at any time without any prior written notice to you. It is Your responsibility to review this User Agreement periodically for updates / changes. Your continued use of the Website following the posting of changes will mean that you accept and agree to the revisions. As long as you comply with the provisions of this Agreement, we grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.
By accepting this User Agreement, you also accept and agree to be bound by Rotuku.com Rules and Policies as provided from time to time in the following hyperlinks
1. Membership Eligibility
Use of the Website is available only to persons who can form legally binding contracts under Act 658, Electronic Commerce Act 2006. Persons who are "incompetent to contract" within the meaning of the Act 658, Electronic Commerce Act 2006, including minors, un-discharged insolvents etc. are not eligible to use the Website. If you are a minor i.e. under the age of 18 years, you shall not register as a member of the Website and shall not sell, purchase or bid for any items on the Website except through Your legal guardian or parents who have registered as users on the Website or can use the Website as Guest User. Rotuku.com reserves the right to terminate Your membership and refuse to provide you with access to the Website if it is brought to our notice or if it is discovered that you are under the age of 18 years.
Business entity registration: If you are registering as a business entity, you represent that you are duly authorized to accept this User Agreement and you have the authority to bind Your business entity to this User Agreement.
Guest User: If you are transacting as a Guest User, you shall not be allowed to list/ sell products or services on Website and there could be certain additional restrictions on you as a Guest User for Your purchase and the other functionality of the Website available to you. As a Guest User, Buyer will not be eligible for Clues Bucks and all other benefits that are not assignable to a non-registered user.
2. Your Account and Registration Obligations
If you use the Website as a Registered User, you are responsible for maintaining the confidentiality of Your User ID and Password. If you use the Website as a Guest User you are responsible for maintaining the confidentiality of Your email ID and phone number and restricting access to Your computer, computer system and computer network. You are responsible for all activities that occur under Your User ID and Password (if registered) or email ID and phone number (if Guest User) as the case may be. Also as a Guest User, you shall ensure the physical security and possession of Yourphone, the details of which are used to transact services with Rotuku.com. You agree, inter alia, to:
- Provide true, accurate, current and complete information about yourself as prompted by Rotuku.com's registration form or provided by You as a Guest User (such information being the "Registration Data")
- You must not include any of Your contact details such as email addresses etc. in Your User ID while registering as a Registered User; and
- Maintain and promptly update the Registration Data to keep it true, accurate, current and complete at all times;
- You must immediately notify us of any unauthorized use of Your password or account or any other breach of security, and
- Ensure that You exit from Your account at the end of each session.
If You provide any information that is untrue, inaccurate, not current or incomplete or Rotuku.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the User Agreement, Rotuku.com has the right to indefinitely suspend or terminate or block access of Your membership with the Website and refuse to provide You with access to the Website. Rotuku.com shall not be liable for any loss or damage arising from Your failure to comply with this Clause 2.
3. Electronic Execution and Communications
When You use the Website or send emails or other data, information or communication to Rotuku.com, You agree and understand that You are communicating with Rotuku.com through electronic records. You consent to receive communications from us electronically. We will communicate with You by email or by posting notices on the Website or through any other Rotuku services. You agree that all the agreements, notices, disclosures and other communications that we provide to You electronically shall be deemed to be adequate services of notice/electronic record and satisfy any legal requirement that such communications be in writing.
4. Fees and Services
Membership on the Website is free register but You can upgrade the program by paying $300 for a product. Rotuku.com does not charge any fee for browsing and buying on the Website. However, before You list an item for sale through the Website, we request You to review our Fees and Credit Policy, which is hereby incorporated by reference into this agreement. Rotuku.com reserves the right to change its Service Fee and Credit policies from time to time at its sole discretion including without limitation right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Any modifications to the Fee and Credit policies shall be posted on the Website and such changes shall become effective immediately. Unless otherwise stated, all fees shall be quoted in Malaysian Ringgit and be payable to SSM Under Section 17 of Act 777 within such time as specified in the invoice.
4.1. Taxes: You are responsible for paying all fees associated with the use of the Website and You agree to bear all and any applicable taxes, charges, cesses etc. levied thereon.
4.2. Non-payment: Rotuku.com reserves the right to issue a warning, temporarily /indefinitely suspend or terminate Your membership of the Website and refuse to provide You with access to all current and future use of the Website in case of non-payment of fees by You to Rotuku.com. Rotuku.com also reserves the right to take legal action in case of non- payment of fees.
5. Use of the Website
5.1. You understand and agree that Rotuku and the Website merely provides hosting services to its Registered Users and persons browsing / visiting the Website. All items advertised / listed and the contents therein are advertised and listed by Registered Users and are third party user generated contents. Rotuku.com neither originates nor initiates the transmission nor selects the sender and receiver of the transmission nor selects nor modifies the information contained in the transmission. Rotuku.com has no control over the third party user generated contents and does not provide any guarantee with respect to any such contents and Rotuku shall not be held liable for any loss suffered by You based on Your reliance on or use of such data/content.
5.2. You agree, undertake and confirm that Your use of the Website shall be strictly governed by the following binding principles:
5.2.1. “Your Information” is defined as any information You provide to us or other users of the Website ("Users") in the registration (as Registered User or as Guest User), buying or listing process, in the feedback area or through any e-mail feature. You are solely responsible for Your Information and we act only as a passive conduit for Your online distribution and publication of Your Information.
5.2.4 You represent and confirm that You shall be the sole and exclusive legal owner of all items, goods or products of any description that You wish to offer for sale on the Website. You shall have absolute right, title and authority to deal in and offer for sale such items, goods or products.
5.2.5 In the event that any transaction or attempted transaction relating to any item, good or service which is in violation of this User Agreement or applicable law comes to Your knowledge, You shall take all steps to inform Rotuku.com of the same at email@example.com.
5.2.6 You shall not, either alone or in conjunction with other Users, manipulate or attempt to manipulate the prices of any item or services being sold or purchased on the Website.
5.2.7 From time to time, You shall be responsible for providing information relating to the items or services proposed to be sold by You. In this connection, You undertake that all such information shall be accurate in all respects. You shall not exaggerate or over emphasize the attributes of such items or services so as to mislead other Users in any manner. It is possible that other users (including unauthorized users or "hackers") may post or transmit offensive or obscene materials on the Website and that You may be involuntarily exposed to such offensive and obscene materials. It is also possible for others to obtain personal information about You due to Your use of the Website, and that the recipient may use such information to harass or injure You. We do not approve such unauthorized use, but by using the Website You acknowledge and agree that we are not responsible for the use of any personal information that You publicly disclose or share with others on the Website. Please carefully select the type of information that You publicly disclose or share with others on the Website.
5.2.8 You shall not attempt to or circumvent or manipulate our Fee structure, the billing process or Fees owed to Rotuku.com as detailed and agreed in MOU signed by Vendor. (Terms & Condition of Vendor Registration)
6. Platform for Communication
Rotuku.com's role is that of an intermediary in the form of an online marketplace and is limited to managing the website to enable vendor to exhibit, advertise, display, make available and offer to sell the products and to enable buyer to purchase the products offered, and other incidental services to facilitate the transactions between vendor and the buyers. Accordingly, the contract for sale of any of the products shall be a bipartite contract between the vendor and the buyer. At no time shall Rotuku.com have any obligations or liabilities in respect of such contract nor shall Rotuku.com hold any title in the products. The title in the products and other rights and interest in the products shall directly pass to the buyer from the vendor.
6.1 Rotuku.com does not control, endorse or accept responsibility for any product (including but not limited to product catalogues) proposed to be sold or offered to be sold or purchased on the website or any linked sites. Rotuku.com makes no representations or warranties whatsoever about, and shall not be liable for the Vendor or any such third parties, their products including representations relating to merchantability, fitness of a product or service for a particular purpose, warranty as to specific products and non-infringement of third party intellectual property rights. Any transactions that the Buyer may have with such third parties are at Buyer's own risk. The products shall be subject to Vendor's terms and conditions for warranty, service and maintenance, and Rotuku.com does not accept any responsibility for the same. Rotuku.com also does not accept any responsibility for the usage of the products by the Buyer.
6.2 Rotuku.com specifically disclaims any liability with regard to any illegal, infringing, fake, duplicate, spurious, defective or counterfeit, refurbished, expired products purchased by the Buyer from the Vendor and Rotuku.com shall not assume any liability if the product purchased or availed by the Buyer from the Vendor is not exactly as per specifications detailed in the purchase confirmation of the order.
6.3 All commercial / contractual terms are offered by and agreed to between Buyers and Vendors alone. The commercial / contractual terms include without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties and after sales services related to goods and services. Rotuku.com does not have any control or determines or advises or in any way involves itself in the offering or acceptance of such commercial / contractual terms between Buyers and Sellers.
6.4. Rotuku.com is not responsible for any non-performance or breach of any contract entered into between Users (includes Registered User or Guest User). Rotuku.com cannot and does not guarantee that the concerned Users will perform any transaction concluded on the Website. Rotuku.com shall not and is not required to mediate or resolve any dispute or disagreement between Users.
6.5. Rotuku.com does not make any representation or warranty as to the attributes (such as legal title, creditworthiness, identity, etc.) of any of its Users. You are advised to independently verify the bona fides of any particular User that You choose to deal with on the Website and use Your best judgment in that behalf.
6.6 Rotuku.com does not warrant that the sale price provided by the Seller of the product is accurate, proper and valid. Any error in the sale price shall be solely attributed to the Seller and not to Rotuku.com. Prices, Product description and availability of the Product are Vendor’s responsibility.
6.7 Rotuku.com does not at any point of time during any transaction between the Buyer and the Vendor on the Website come into or takes of any of the goods or services offered by Vendor nor does it at any point gain title to or have any rights or claims over the goods or services offered by the Vendor to the Buyer. Rotuku may provide fulfillment and logistics services to certain merchants/Vendors but still does not take possession or title of any product or service sold.
6.8 Buyer expressly acknowledges that the Vendor selling the defective Product will be responsible to the Buyer for any claims that the Buyer may have in relation to such defective Product and Rotuku.com shall not in any manner be held liable for the same.
6.9 The Website is only a venue through which Users can reach a larger base to buy and sell items or services. Rotuku.com is only providing a platform for communication and it is agreed that the contract for sale of any of the products or services shall be a strictly bipartite contract between the Vendor and the Buyer. At no time shall any right, title or interest over the items vest with Rotuku.com nor shall Rotuku.com have any obligations or liabilities in respect of such contract. Rotuku.com is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of items, which are out of stock, back ordered or otherwise unavailable. All items are offered only for a restricted time and only for the available supply as offered by the Vendors.
6.10 At no time shall any right, title or interest over the items vest with Rotuku.com nor shall Rotuku.com have any obligations or liabilities in respect of such contract. Rotuku.com is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of items, which are out of stock, back ordered or otherwise unavailable. All items offered by the Vendors are only for a restricted time and only for the available supply as offered by Vendors.
6.11. You shall independently agree upon the manner and terms and conditions of delivery, payment, insurance etc. with the other Users that You transact with.
6.12. You release and indemnify Rotuku.com and/or any of its shareholders, directors, officers, employees and representatives from any cost, damage, liability or other consequence of any of the actions of the Users of the Website and specifically waive any claims that You may have in this behalf under any applicable law. Notwithstanding its reasonable efforts in that behalf, Rotuku.com cannot control the information provided by other Users which is made available on the Website. You may find other User's information to be offensive, harmful, inaccurate, or deceptive. Please use caution and practice safe trading when using the Website. Please note that there may be risks in dealing with foreign nationals, underage persons or people acting under false pretense.
Disclaimer: You acknowledge and undertake that You are accessing the services on the Website and transacting at Your own risk and are using Your best and prudent judgment before entering into any transactions through the Website. We shall neither be liable nor responsible for any actions or inactions of Vendors nor any breach of conditions, representations or warranties by the Vendors or manufacturers of the products and hereby expressly disclaim any and all responsibility and liability in that regard.
We may share personal information with our other corporate entities and affiliates. These entities and affiliates may market to You as a result of such sharing unless You explicitly opt-out.
We may disclose personal information to third parties. This disclosure may be required by us to provide You with the access to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose Your personal information to third parties for their marketing and advertising purposes without Your explicit consent.
Without limiting other remedies, Rotuku.com may limit Your activity, immediately remove Your information or end Your listing, warn other Users of Your actions, temporarily/indefinitely suspend or terminate or block Your membership, and/or refuse to provide You with the access to the Website in the event, but not limited to:
- If Rotuku.com is unable to verify or authenticate any information provided by You; or
- If it is believed that Your actions may cause legal liability for other Users or Rotuku.com. We may at any time at our sole discretion reinstate suspended Users. A User that has been suspended or blocked may not register or attempt to register with Rotuku.com or use the Website in any manner whatsoever until such time that such User is reinstated by Rotuku.com. Notwithstanding the foregoing, if You breach the User Agreement or any other documents it incorporates by reference, Rotuku.com reserves the right to recover any amounts due and owing by You to Rotuku.com and to take strict legal action including but not limited to a referral to the appropriate police or other authorities for initiating criminal or other proceedings against You.
All purchases on the Website are a firm commitment to purchase. If You are the purchaser for any item, You are obligated to complete the transaction with the Vendor.
By purchasing on an item You agree to be bound by the conditions of sale included in the item's description (or linked to from the description) so long as those conditions of sale are not in violation of the User Agreement or are unlawful. In case of consumer goods, the Vendors on the Website may or may not specify the retail prices of the items being sold. You are advised to independently verify the retail prices of such items if You so desire.
Rotuku.com strongly advises You not to test the Website with false purchases, as it will put You at substantial personal legal risk. It is an offence to use a false name, other false personal information or a known invalid/ unauthorized credit/ debit/ cash card and such other infrastructure directly through Bank or financial institution infrastructure or indirectly through Payment Aggregator. Willfully entering erroneous or fictitious bids may result in prosecution by Rotuku.com.
Please note that in the event any inaccurate information is provided by You regarding Your identity, Your Web browser transmits a unique address to us, which can be used by law enforcement officials to identify You. If You are a registered Buyer on the Website we encourage You to post feedback for the Vendor after the transaction is closed.
10. Fulfillments and Shipping
Rotuku.com from time to time may offer certain fulfillment services to Vendors, however, Vendors remain responsible for the overall shipping quality, delivery, and cost of shipping. Rotuku.com may provide pick-up and delivery services to Vendors but all of these services are provided as contract or outsourced services on behalf of the merchants. At no time, Rotuku.com takes title or ownership of any product or inventory.
11. Buyer Protection at Rotuku.com
Rotuku does not permit the merchants to sell duplicate, spurious, knock-offs or grey channel items. Merchant guarantees to sell only genuine products to customers through Rotuku.com. All Merchants listing their products on Shopclues.com are required to enter into an agreement to list and sell only genuine products. We also encourage the merchants to extend all the warranties, guarantees as entailed in the product by the Merchant/Vendor to You, all this at a great price and with the best customer services in the industry. It is however clarified that the Rotuku seeks to ensure the aforesaid only on a best endeavor basis and does not assure or provide any personal warranties or assumes and liability or responsibility pertaining to the genuinity and authenticity of the products and/or the Vendor, for which the Vendor shall be solely responsible and liable.
If Rotuku.com has suspicion or knowledge, that any of its members are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then Rotuku.com may while reserving its rights to initiate civil and/or criminal proceedings against member may also at its sole discretion suspend, block, restrict, cancel the user id of Registered User and such necessary action against the Guest User of such member and/or disqualify that member and any related members from availing protection through this program.
Rotuku.com reserves its right to initiate civil and/or criminal proceedings against a user who, files an invalid and/or false claim or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Rotuku.com may at its sole discretion suspend, block, restrict, cancel the User ID [and its related user ids] of such user and/or disqualify that member and any related members from availing protection through this program.
Any person who, knowingly and with an intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information shall be guilty of a criminal offence and will be prosecuted to the fullest extent under the law.
As a registered member, You may list item/s for sale/advertising on the Website in accordance with the Listing Policies more fully detailed at Rotuku.com Rules and Policies https://rotuku.com/terms-and-conditions/ which Policy is incorporated by way of reference in this Agreement. You represent that You are legally allowed to sell/advertise the item(s) You list for sale/advertising on Rotuku.com. You further agree to ensure that the products sold/advertised by You through Rotuku.com are genuine and are not counterfeit or stolen items. You further agree to ensure that the items/products listed by You on Rotuku.com do not infringe upon the intellectual property, trade secret or other proprietary rights or rights of publicity or privacy rights of any third parties.
You acknowledge and understand that "Listings" may include text descriptions, graphics and pictures that describe Your item for sale. You shall be deemed to be infringing the intellectual property rights of a third party if You are (i) affixing a registered trademark (or an identical or similar trademark likely to confuse the public to have an association with the registered trademark) of such third party to Your goods or its packaging; (ii) offering or putting for sale or stocking the goods under the said trademark; or (iii) using the said trademark in advertising Your product.
You acknowledge that if any genuine claim is received by Rotuku.com from any person through the Report Abuse section of Rotuku.com (terms of which are incorporated herein by reference), Rotuku.com may in its sole discretion block Your merchant/user account and/or remove the products listed by You on Rotuku.com, without any prior notice to You. Rotuku.com would however provide You a post facto intimation regarding the same. You agree that You shall have no claim whatsoever against Rotuku.com in this regard and the decision of Rotuku.com, as aforesaid shall be binding on You.
You further agree to ensure that the listing description of the item must not be misleading and must describe actual condition of the product. All listed items must be listed in an appropriate category on the Website. All listed items must be kept in stock for successful fulfillment of sales. If the item description does not match the actual condition of the item, You agree to replace the product delivered to the Buyer with the correct product and/or refund any amounts that You may have received from the Buyer within 10 days of receipt of intimation from us in this regard. You agree not to list a single product in multiple quantities across various categories on the Website. Rotuku.com reserves the right to delete such multiple listings of the same product listed by You in various categories.
Rotuku.com uses third party payment providers to receive payments from the Buyers on Vendor's behalf. Rotuku.com is not responsible for delays or erroneous transaction execution or cancellation of orders due to payment issues. Rotuku.com takes utmost care to work with 3rd party payment providers, but does not control their systems, processes, technology and work flows, hence cannot be held responsible for any fault at the end of payment providers. Further, Rotuku.com does not release the payment to Vendors until the order has been received by the Buyers and they are satisfied with it. Rotuku.com shall only make payments to the Vendors subject to realisation of payment received from the Buyer to Rotuku.com. The Vendor payment is typically net of the service fee charged by Rotuku.com for its services and after deduction of applicable withholding taxes (if any).
We encourage Registered Buyers on the Website to provide feedback to the Vendors after the transaction has been closed, this helps other Users to know the performance level of the said Merchant/Vendor. Please remember that You cannot retract the feedback once You have provided it. Further You agree that the feedback You provide to the Website shall be deemed to be non- confidential and will be displayed along with Your user ID. Rotuku.com will not be responsible for the feedback that You post on the Website and You should be careful in making comments that are not factual in nature and should not post defamatory or illegal or offensive/obscene contents, for which You shall alone be liable.
You may not take any actions that may undermine the integrity of the feedback system. If You continue to receive negative feedback ratings, Rotuku.com reserves the right to suspend Your membership, and You will be unable to list, buy or bid on the Website. You agree that Your feedback shall not contain confidential or proprietary information of You or of third parties.
Export - As feedback ratings are not designed for any purpose other than for facilitating trading between the Users, You agree that You shall not market or export Your Website feedback rating in any venue other than on the Website.
Import - We do not provide the technical ability to allow You to import feedback from other websites to Rotuku.com because a composite number, without the corresponding feedback does not reflect Your true online reputation within our community.
15. No Warranty
To the maximum extent permitted by applicable law, Rotuku.com will have no liability related to user content and / or third party content arising under intellectual property rights, libel, privacy, publicity, obscenity or other laws. Rotuku.com also disclaims all liability with respect to the misuse, loss, modification or unavailability of any user content and / or third party content.
You expressly understand and agree that, to the maximum extent permitted by applicable law Rotuku.com will not be liable for any loss that you may incur as a consequence of unauthorized use of your account or account information in connection with the website or any services, either with or without your knowledge. Rotuku.com has endeavored to ensure that all the information on the website is correct, but Rotuku.com neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or service. Rotuku.com shall not be responsible for the delay or inability to use the website or related functionalities, the provision of or failure to provide functionalities, or for any information, software, products, functionalities and related graphics obtained through the website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, Rotuku.com shall not be held responsible for non-availability of the website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond Rotuku.com's control. The user understands and agrees that any material or data downloaded or otherwise obtained through the website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material or data. Rotuku.com is not responsible for any typographical error leading to an invalid coupon. Rotuku.com accepts no liability for any errors or omissions, with respect to any information provided to you whether on behalf of itself or third parties.
16. Limitation of Liability
In no event shall Rotuku.com or its suppliers, affiliates, service providers and their respective officers, directors, employees, partner be liable for any direct, indirect, incidental, special, incidental, consequential, exemplary or punitive damages whatsoever, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses or based on any theory of liability including breach of contract or warranty, negligence or other tortious action or any other claim arising out of or in connection with Your use of or access to the Website, its services ,content or this agreement (however arising, including negligence).
Rotuku.com's entire and aggregate liability in any circumstance including these terms and conditions shall not exceed the greater of Singaporean Dollars 3 (SGD $3) or the amount of fees, if any, paid by You to Rotuku.com under the relevant order to which the cause of action for the liability related. Rotuku, its associates, affiliates and service providers and technology partners make no representations or Warranties about the accuracy, reliability, completeness, and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the Website or that the operation of the Website will be error free and/or uninterrupted. Consequently, Rotuku.com assumes no liability whatsoever for any monetary or other damage suffered by You on account of:
a. Delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Website;
b. Any interruption or errors in the operation of the Website.
You agree to indemnify and hold harmless Rotuku.com and (as applicable) Rotuku.com's parent, subsidiaries, affiliates, third-parties and their respective shareholders, officers, directors, agents, and employees, from any losses, liabilities, damages, costs and expenses, claims or demand, or actions including reasonable attorneys' fees asserted against or incurred by Rotuku.com, made by any third party arising out of Your breach or non-performance of terms of the User Agreement, Rotuku.com Rules and Policies, or the documents they incorporate by reference, or Your violation of any law, rules or regulations or the rights of a third party.
Rotuku may notify You of any claims which You shall be liable to indemnify Rotuku.com against. You will then be required to consult with Rotuku.com regarding the course of action to be undertaken in defending such a claim. Further, You shall not compromise or settle any claim or admit any liability or wrongdoing on the part of Rotuku.com without the express prior written consent of Rotuku.com which can be withheld or denied or conditioned by Rotuku.com in its sole discretion.
18.1. None of the provisions of the User Agreement shall be deemed to constitute a partnership or agency between You and Rotuku.com and You shall have no authority to bind Rotuku.com in any manner whatsoever.
18.2. Notices: Except as explicitly stated otherwise, any notices shall be given by postal mail on behalf of Rotuku.com to Rotuku Sdn Bhd Attn: Legal Department, at Unit 7-1, WismaGenting (New Wing), No. 28, Jalan Sultan Ismail, 50250, Kuala Lumpur, Malaysia (in the case of Rotuku.com) or to the email address You provide to us during the registration process (in Your case). Notice shall be deemed given 24 hours after the email is sent, unless the sending party is notified that the email address is invalid. Alternatively, we may give You notice by certified mail, postage prepaid and return receipt requested, to the address provided to us during the registration process. In such case, notice shall be deemed given 3 days after the date of mailing.
18.3. Severability: If any clause of the User Agreement shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the User Agreement.
18.4. Entire Agreement: This Agreement sets forth the entire understanding and agreement between You and Rotuku.com with respect to the subject matter hereof.
18.5. Assignment: You cannot assign or otherwise transfer this User Agreement, or any rights granted hereunder to any third party. Rotuku.com may transfer its rights and obligations (also known as "assign") under this Agreement without Your prior express consent, provided that Rotuku.com assigns the Agreement on the same terms or terms that are no less advantageous to You.
18.6. Dispute Resolutions: Generally, transactions are conducted smoothly on Rotuku.com. However there may be some cases where both the Buyers and Vendors may face issues. At Rotuku.com, we have a Dispute Resolution process in order to resolve disputes between Buyers and Sellers.
A 'Dispute' can be defined as a disagreement between a Buyer and a Vendor in connection with a transaction on the Website. Disputes arise out of an issue that is raised by either party not being completely satisfied with the resolution of their complaint/issue.
It is important that before a Buyer/Vendor raises a dispute, they should attempt to resolve the issue amicably between each other. Please note that whenever a Buyer raises a dispute, the Vendor's payment for that order is put on hold immediately until the issue is resolved.
How is a 'dispute' resolved?
Whenever there is a disagreement relating to any transaction, the users can write to Customer Service in order to raise a dispute. Once a dispute is raised by either party, Rotuku.com shall try to mediate and the resolve the matter amicably.
18.7. Customer Service: In accordance with the Malaysian Act 658, Electronic Commerce Act 2006 and rules made there under, the name and contact details of the Customer Service is published herewith:
|Unit 7-1, WismaGenting (New Wing), |
No. 28, Jalan Sultan Ismail, 50250,
Kuala Lumpur, Malaysia
|E-mail ID: firstname.lastname@example.org|
|Phone No: +60327247147|
19. Report an Intellectual Property Right Violation
If any dispute arises between You and Rotuku.com during Your use of the Website or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of the User Agreement, or the documents they incorporate by reference, the dispute shall be referred to a sole Arbitrator who shall be an independent and neutral third party identified by Rotuku.com. The place of arbitration shall be Kuala Lumpur, Malaysia.
21. Governing Law
The User Agreement or the documents they incorporate by reference shall be governed and construed in accordance with the laws of Malaysia. Subject to Clause 19 above, all disputes arising under this Agreement between You and Rotuku.com shall be subject to the exclusive jurisdiction of courts at Kuala Lumpur, Malaysia.